Token purchases are one-time, not a subscription. This Refund Policy explains our no-refund policy, the one exception for billing errors, and what to expect if you contact support.
No refunds
All token purchases are final
5 days
Response time
Overview
This Refund Policy ("Policy") outlines how VeyroLabs ("VeyroLabs," "we," "us," or "our") handles refund requests for token purchases. By purchasing tokens, you acknowledge that you have read and agree to this Policy. This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.
Free Tier
All new users receive complimentary tokens upon account creation at no cost and with no credit card required. Since the free tier involves no payment, it is not subject to refunds. Free tokens cannot be converted to cash, transferred, or exchanged.
All Sales Are Final
All token purchases are final and non-refundable. Once a purchase is completed, we do not offer refunds, credits, or exchanges for any reason, including partial or unused tokens. Please review your order carefully before completing a purchase.
Billing Errors and Duplicate Charges
The only exception to this Policy is a verified billing error, such as a duplicate charge caused by a technical fault on our end. If you believe you were charged in error, contact us within 7 days of the charge and we will investigate and correct the mistake if confirmed.
Service Outages and Platform Errors
If a platform error causes tokens to be deducted without a successful generation, contact us with the details. We will review the report and, at our sole discretion, restore the affected tokens to your account. This is a token restoration, not a cash refund.
How to Contact Us
For billing errors or token restoration requests, email hello@veyrolabs.com with the subject line "Billing Issue" and include: (a) your account email address; (b) the date of the charge; (c) a description of the issue; and (d) any relevant screenshots or transaction IDs. We will review your request and respond within 5 business days.
Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with VeyroLabs may result in immediate suspension or permanent termination of your account.
Terminated Accounts
If your account is terminated by VeyroLabs due to a violation of our Terms and Conditions or Acceptable Use Policy, you are not entitled to a refund for any unused tokens. If you voluntarily delete your account, this Policy still applies to any past purchases.
Changes to This Refund Policy
We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Changes to this Policy will not apply retroactively to purchases made before the effective date of the change. Your continued use of the Service after changes to this Policy constitutes your acceptance of the revised terms.
Terms & Conditions
Review the rules and guidelines for using VeyroLabs.
Privacy Policy
Learn how we collect, use, and protect your data.
Have a billing question or a billing error to report? Contact us at hello@veyrolabs.com